Return and Exchange

PetAdorn stands behind every product. Our customers will not stuck with a product/item that doesn't meet your expectation.

All of our products are authentic in-house designed and tailored to fit your precious companions.  In most cases, returns can be avoided with proper measurement. We have added information throughout this site to guide you to find the right size.

To avoid extra shipping charges and the long waiting of having to wait for a replacement, please do measure your companion before purchase. 

All returns/exchanges can only be given if your item is found to be faulty due to workmanship of the item, not as described or the wrong items has been sent.

In any event if return/exchange is unavoidable, customer should:

1. contact us via email to obtain Return ID#.

2. Products that require a refund will need to be returned in original wrap and un-used condition with traceable package within 14 days after receive your order.

3. Buyer will be responsible for all shipping costs that may incurred (including ship back to us and cost to re-ship your replacement).

Upon receipt the return package, a suitable replacement agreed by the customer, or the same item or an item to an equal value will be offered of customer's choice.

Customer can also log in into your account to find the status of your order, track return authorization and/or any changes related to your account.